Shipping policy

Shipping & Delivery

TERPLAX primarily supplies business customers. For the following eligible destinations, the standard international shipping charge is USD 30 per order, regardless of package weight or volume: AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, MY, NL, NO, NZ, PL, PT, SE, SG. Orders ship from China. Normal order handling and production time is 7 days, and normal transit is 7–15 days via EMS, with DHL or USPS used where the confirmed route requires it. The final route, customs clearance, duties, taxes, destination restrictions, and any exception are confirmed before payment. Destinations outside this list are not covered by this fixed-rate group; United States rates are shown and confirmed separately where applicable.

Order Confirmation and Processing

Orders are prepared after the product specification, quantity, destination, required documents, payment arrangements, and other written order details are confirmed. Made-to-order profiles, OEM projects, bulk orders, and orders requiring additional documentation may require production or document-confirmation time before dispatch.

Shipping Quotes

To obtain an accurate shipping quote, please provide the destination country and postal code, product name and size, quantity, business application, required documents, and requested delivery timing. The applicable shipping charge and route will be stated in the quotation or order confirmation before payment.

Delivery Estimates and Tracking

Processing and transit estimates are order-specific and are not guaranteed delivery dates. Customs clearance, carrier operations, weather, destination restrictions, and other events outside TERPLAX’s reasonable control may affect delivery. Tracking information will be provided after dispatch when available.

Customer Responsibilities

Unless the written quotation or order confirmation states otherwise, the customer is responsible for providing accurate recipient and delivery information and for confirming destination-specific permits, duties, taxes, customs charges, or brokerage fees. Address changes cannot be guaranteed after dispatch.

Damaged, Incorrect, or Missing Shipments

Please inspect the shipment promptly after delivery. Contact TERPLAX within 7 calendar days after delivery if an item is damaged, incorrect, or missing. Include the order or quotation reference, photographs of the product and packaging, and available carrier information. Retain the product and packaging while the claim is reviewed. This notification period does not limit mandatory rights under applicable law.

Contact

For shipping questions or a quotation, contact TERPLAX through WhatsApp, email hello@terplax.com, or Telegram @zane_yan.