Shipping policy
Shipping & Delivery
TERPLAX primarily supplies business customers. All orders ship from China. The standard international shipping charge is USD 30 per order to every destination we ship to, including the United States, regardless of package weight or volume. Random sample packs already include shipping in the pack price; custom sample packs add the standard USD 30 shipping charge. Sample packs are dispatched within 3 business days; other orders are normally prepared within 7 days. Normal transit is 7–15 days via EMS, with DHL or USPS used where the confirmed route requires it. Customs clearance, duties, taxes and any destination restrictions are confirmed before payment.
Order Confirmation and Processing
Orders are prepared after the product specification, quantity, destination, required documents, payment arrangements, and other written order details are confirmed. Made-to-order profiles, OEM projects, bulk orders, and orders requiring additional documentation may require production or document-confirmation time before dispatch.
Shipping Quotes
To obtain an accurate shipping quote, please provide the destination country and postal code, product name and size, quantity, business application, required documents, and requested delivery timing. The applicable shipping charge and route will be stated in the quotation or order confirmation before payment.
Delivery Estimates and Tracking
Processing and transit estimates are order-specific and are not guaranteed delivery dates. Customs clearance, carrier operations, weather, destination restrictions, and other events outside TERPLAX’s reasonable control may affect delivery. Tracking information will be provided after dispatch when available.
Customer Responsibilities
Unless the written quotation or order confirmation states otherwise, the customer is responsible for providing accurate recipient and delivery information and for confirming destination-specific permits, duties, taxes, customs charges, or brokerage fees. Address changes cannot be guaranteed after dispatch.
Damaged, Incorrect, or Missing Shipments
Please inspect the shipment promptly after delivery. Contact TERPLAX within 7 calendar days after delivery if an item is damaged, incorrect, or missing. Include the order or quotation reference, photographs of the product and packaging, and available carrier information. Retain the product and packaging while the claim is reviewed. This notification period does not limit mandatory rights under applicable law.
Contact
For shipping questions or a quotation, contact TERPLAX through WhatsApp, email hello@terplax.com, or Telegram @zane_yan.