Shipping Info

Shipping Information

We ship worldwide from our main facility in Shenzhen, China. Please review the information below to better understand how we handle your orders and shipments.

Processing Time

Orders are usually processed within 2–4 business days. Custom or bulk orders may take longer depending on production schedules.

Shipping Time

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days (DHL, UPS, FedEx depending on your location)

Delivery times may vary due to customs clearance, local carrier delays, or holiday seasons.

Shipping Rates

Shipping costs are calculated based on weight, destination, and shipping method. Final rates will be shown at checkout.

Tracking Orders

Once your order is shipped, a tracking number will be provided via email or WhatsApp. You can track your package anytime using the provided carrier link.

Customs & Duties

Buyers are responsible for any applicable customs fees, taxes, or import duties. Please check with your local authority for more information.

Damaged or Lost Packages

If your package is damaged or missing, please contact us within 7 days of delivery. We will help file claims or arrange replacements where applicable.

Contact Us

Email: zaneyan@terplax.com
WhatsApp: +1 (912) 217-8368