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Privacy Policy | TERPLAX – Your Data, Our Responsibility

Privacy Policy

Last Updated: April 26, 2026

This Privacy Policy describes how TERPLAX ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website (https://terplax.com).

1. Information We Collect

  • Personal identification information, such as name, email address, and phone number
  • Order details, inquiry details, quotation requests, and customer-service communication records
  • Payment-related information needed to confirm an order through customer service
  • Technical data such as IP address, browser type, and cookies

2. How We Use Your Information

  • To respond to inquiries, sample requests, quotation requests, and support requests
  • To confirm product availability, order details, shipping details, and payment method before funds are sent
  • To process and deliver confirmed orders
  • To send marketing emails, WhatsApp messages, or Telegram messages only if you opt in or contact us through those channels
  • To analyze and improve our website performance and user experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share necessary data with trusted service providers such as:

  • Payment or transaction service providers used after customer-service confirmation
  • Shipping and logistics partners
  • Website, analytics, and technical service providers

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, please contact us at:

6. Cookies

We use cookies to enhance your browsing experience, remember user preferences, and improve website performance. For full details, please review our Cookie Policy.

7. Security

We implement standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

8. Policy Updates

We may revise this Privacy Policy from time to time. The latest version will always be available on this page with the effective date listed above.