FAQ – Frequently Asked Questions

Frequently Asked Questions

1. What are terpenes?

Terpenes are natural aromatic compounds found in plants, especially cannabis and fruits. They are responsible for the distinct smell and flavor of each strain or botanical and are used in aromatherapy, cosmetics, beverages, and vape products.

2. Do your terpenes contain THC or CBD?

No. All our terpene blends are 100% THC-free and CBD-free. They are made from botanical sources and are compliant with international fragrance standards.

3. Can I use Terplax terpenes for vape products?

Yes. Our terpenes are designed for multiple applications, including vape formulation. However, we recommend testing compatibility with your extract/oil base before production.

4. Do you offer OEM/ODM services?

Yes. We specialize in OEM and ODM. Whether you need custom flavors, labels, or private branding, we can help from concept to delivery.

5. What’s your minimum order quantity (MOQ)?

MOQ varies depending on the product. For most terpene blends, MOQ starts from 120ml or 25L per flavor. Contact us for more details.

6. How do you ship and how long does delivery take?

We ship globally via DHL, FedEx, or EMS. Orders usually ship out within 3–5 business days. Delivery time depends on your location, typically 7–15 days.

7. Do you provide COA, MSDS, and batch info?

Yes. We provide COA and MSDS documents for bulk orders. For sample packs, we provide general documentation, and batch-specific reports can be prepared upon request.